Unemployment has been at an all-time low. This means that more and more people are bringing home a paycheck, which also means there’s more money available to purchase goods and services. As business owners, we’ve really appreciated the increase in business.
Positive or Negative
There are many changes happening today, from regulations, customer’s needs, employees, Quick Lubes changing into Service Centers, Dealers now performing Quick Lube Services, and much, much more.
Leadership 1st Management 2nd
Are you offering 100% of vehicle inspection 100% of the time? Remember if you are not offering the service someone else will. If you are looking to increase ticket average or customer retention it might be as easy as offering the services you already have.
Listen & Understand!
How important is it to listen? Actually listening to someone and understanding their point of view can sometimes be difficult, however; in order to sell, educate, and build trust listening plays a major role. Being approachable is definitely one way to build on this foundation.
Secrets to Motivating Employees
Being part of a highly motivated team can be one of the most exhilarating experiences in one’s career. Employees who work on a good team know they’re part of something special.
Have you prepared for your “First Impression”? Being prepared will help you stay on top of your appearance, confidence, communication, and what is the best value-added service to offer. If you hesitate then you may lose out on a second opportunity.