Positive or Negative
by Amber Kossak
There are many changes happening today, from regulations, customer’s needs, employees, Quick Lubes changing into Service Centers, Dealers now performing Quick Lube Services, and much, much more. How we respond to these changes will define us as a person and business owner. Will we be professional, are we going to be positive, or are we going to possibly react negatively?
Negative reactions affect us, our customers, our employees, and our business one way or another. Have you ever seen someone that no matter what happens to them take a situation and turn it negative? Similar to someone who complains and finds people to listen to their story on what’s not fair or right? “Emotional Behavior” or “Attitude” would be a huge part of our reactions to these changes.
Attitude is powerful. It is something others can feel. It is and will be reflected in our behavior. If you smile, if you are helpful, if you are able to help, but choose not to put forth the effort, this would be your attitude. It is something that can and will affect everyone around you. As it is said, “Positive or Negative, an attitude will make the difference.”
A captive attitude has a lot to do with self-centeredness. If you are positive, happy, and giving then you will most likely take a situation or circumstance and think of the other parties involved. Therefore if you are faced with changes today you would not only think of how they affect you, but would take into consideration your company, your employees, and your family. No matter the outcome you would most likely speak highly of all parties in all circumstances representing yourself in a positive and professional manner. However; if you are negative or find yourself complaining then you will most likely take the situation at hand and think of yourself and how everything affects you. In this situation with someone who is reacting negatively, they may find themselves feeling not only negative but also alone and angry, but somehow turning whatever outcome into someone else’s fault. They themselves might just be the fix; therefore try not to be negative (reactive) but positive (proactive).
As we know a positive attitude usually leads to positive results. Positivity can give you the necessary tools in order to make good decisions with the changes we face today. If everything does not work out according to plan, your adaptability and willingness to work with the results will still bring positive results. Remember, we are in control of our immediate atmosphere, so how we respond to changes today is up to us.
As mentioned a positive attitude leads to positive results. This means if we make decisions with a negative attitude using our emotional behavior; it will most likely lead to negative results. Therefore, with every action, there is a reaction! My father since our first day in business has said, “Girls, now remember, It is not a sprint, it’s a marathon.” I believe this marathon can be won by those who make things happen. Prepare, be positive, and have confidence as Lou Holts said, “First we will be best, Then we will be First.”