Meet Our Team

Executive Team


Amber Kossak

Chief Operating Officer


“Thank You!  We appreciate the support and understand the value our customers bring to the table. Without you, Solid Start would not exist.  Therefore, everything we implement must adhere to our customer first philosophy:  If you are not serving your customer, you better be serving someone who is. For as long as I can remember, he has said, ‘If better is possible, Good Is Not Enough.’ At Solid Start, we don’t just understand this saying, we live by it.”

Amber has over 20 years of experience in the Automotive Service Industry. In addition to the Automotive Additive Manufacturing Facility, her family also owned a Quick Lube. It was while working at the Quick Lube that she found her passion both behind the sales counter and under the hood. She also gained key insight into the needs of the Automotive Service Industry through her work performing oil changes, transmission services, and additive sales.

Amber also worked for her family in the Automotive Additive Manufacturing Facility.  The opportunity to work at both family businesses made it possible for Amber to gain expertise in many areas such as sales, service, shipping, receiving, production, marketing, and management.  This privilege allowed her not only to work with GREAT people, but also provided a Solid Foundation of knowledge, experience, and appreciation.  It’s upon that foundation which Solid Start is built and through which supports the customer relationships/friendships she appreciates so much today.

Crystal Mathews

Vice President


“I cannot imagine where I would be today if it had not been for the love and kindness that has been shown to me over the years.   Solid Start is a family business and our team is very passionate about the work we do and the people we get to meet. I will always continue to strive to do the best I can in life, family, and business.”

Crystal’s career in the Automotive Industry began with the Willis family in 2000 when she started working in the production warehouse doing everything from packaging to driving forklifts to quality control.  She says that while it may not have been her ideal job, the knowledge and experience she gained was definitely worth every bead of sweat and broken nail.  After mastering production, she decided it was time to tackle sales, which is where her natural ability to relate to others truly began to shine.  Over the years she has continued to grow not only in product knowledge and customer service, but also in  heart, appreciation and sincerity as well.  In addition to her professional experience, Crystal has personally overcome many obstacles in life.  She truly believes that these obstacles have only made her stronger and taught her to appreciate the truly important things. Combined with her professional growth, this has equipped her to be the business owner she is today.


Sales Team


Freddy Pascarella

Vice President of sales


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Scott Challis

Territory Sales Manager


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Micheal DuCharme

Territory Sales Manager


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Ric Savage

Territory Sales Manager


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Steve Spong

Territory Sales Manager


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Rob Rasmussen

Inside Sales Manager


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